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The Friends & Family Test
This is based on one simple question "How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"
Your feedback will help us learn more about what you think of your experience - what you like and what you think we could improve. Ultimately, you're helping us to make changes that will ensure we can offer the best possible care. We have leaflets in the surgery to complete, these can be anonymous if you wish and simply placed in the comments box. The link below opens up a .pdf guide giving full information and background about this national project. By pressing the link the document will open in a separate window.
Link: NHS Friends and Family Test - Guide (.pdf 8MB)
NHS Summary Care Records (SCR) Your Emergency Care Summary
As of April 2014 the GP contract requires GP practices to provide a daily automatic upload of their summary information Care Record by 31st March 2015. Howard House implemented this requirement on 20th October 2014.
Summary Care Records were introduced to improve the safety and quality of patient care by giving healthcare staff faster and easier access to essential information about you, to help provide you with safe treatment when you need care in an emergency or when your GP practice is closed.
Your Summary Care Record comprises your name, address, date of birth, unique NHS number, the medicines you are talking, allergies you suffer from and any bad reactions to medicines you have had.
You can choose not to have a Summary Care Record by filling in and returning an opt-out form which you can obtain from the surgery. If you choose not to have a Summary Care Record but then later change your mind later we can still make one for you. Just let us know.
If you would like to know more about NHS Summary Care Record, please pick up a leaflet from the surgery.
Patient Online Access
By 31st March 2015, as required by the GP contract, we intend to offer patients online access to any summary information derived from their medical records along with the ability to electronically print or export that same information.
Test results are available after 2pm each day
To speak to an emergency doctor out of normal surgery hours phone 11 1 .
The surgery is to be inspected by the CQC on Thursday 7th January 2016.
A comments box is location in reception for patients to have their say about the service they receive from the practice.
The box is sealed and any comments made will be treated in the strictest confidence.