Appointments

The practice premises are open between 8.00am and 6.30 pm Monday to Friday.

A doctor is available at some time during every day.

 

Online appointment system

Surgery Sessions

8.00am - 8.30am Urgent calls


8.30 am - 3.00pm GP & Nurse Practitioner

Calls after 3pm are for urgent calls to the Duty Doctor.


Test results are available after 2pm.

This allows time for incoming healthcare documents to be processed and made available on your medical record.

GP+ Appointments

Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours.

Appointments can be made via Reception during our usual opening hours. Please note patients cannot refer themselves to this service.

The service is staffed by local Suffolk GPs and Nurse Practitioners in Ipswich, Felixstowe, Stowmarket, Leiston and Wickham Market and is an NHS service delivered by the Suffolk GP Federation.

You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).

Our GP appointment system has changed

We heard what you said about contacting the doctor.... and decided we had to change. Many of you told us you found it difficult to get an appointment or speak with your doctor, so we're introducing a new system in the practice.

These simple changes will mean

  • it's easier to get through on the telephone.
  • shorter waiting time to see your doctor - nine out of ten patients choose a convenient time on the same day.
  • no wasted journey to the surgery when you do not need to come in.

Three simple steps:

  1. you telephone the surgery
  2. the doctor calls you back. Usually within the hour, you can ask them to call at a time that suits you.
  3. you are always seen if needed. There is no need to book in advance

If you miss the call from your doctor, you will need to telephone the surgery and advise us, the doctor will then return your call. The telephone numbers the doctors use can only call out and can not recieve calls or text messages.

Nurse appointments remain the same and specialist appointment slots will still be available for conditions such as diabetes checks.

Additional GP appointments on weekday evenings, weekends and bank holidays


Home Visits

Visits are made to those too ill or infirm to get to the surgery, but it takes four or five times as long to see you at home. So please help us by keeping requests for home visits to a minimum.

When you call the surgery give some simple details of illness to the receptionist. The doctor will then call you back before deciding whether a visit is necessary.

Please ensure we have a the correct contact telephone number for you.

Request a sick note

If you are off work for up to seven days you do not require a medical certificate from the doctor. You may need to fill in a self-certificate which is available from your employer.

If your absence from work is greater than seven days, please see your doctor who can provide a medical certificate where appropriate.

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